Report a Bug
Help us improve tickk by reporting bugs and technical issues you encounter.
Common Bug Categories
We track issues in these main areas:
- • Voice Issues: Microphone or speech recognition problems
- • Data Issues: Problems with saving or loading content
- • Display Issues: Visual glitches or layout problems
- • Performance: Slow loading or unresponsive features
Before Reporting
Quick Troubleshooting
Please try these steps first - they resolve most common issues:
- • Refresh the page: Press Ctrl+F5 (or Cmd+R on Mac) to hard refresh
- • Check permissions: Ensure microphone access is granted
- • Try another browser: Test in Chrome, Firefox, or Safari
- • Clear cache: Clear browser cache and cookies
- • Check internet: Ensure stable internet connection
Bug Report Information
What to Include
The more details you provide, the faster we can fix the issue. Please include:
1. Bug Description
- • What happened? (brief summary)
- • What did you expect to happen?
- • How often does this occur?
2. Steps to Reproduce
- • Step 1: What you did first
- • Step 2: What you did next
- • Step 3: When the bug occurred
3. Technical Information
- • Browser: Chrome, Firefox, Safari, Edge (with version)
- • Operating System: Windows, macOS, iOS, Android
- • Device: Desktop, tablet, mobile
- • Screen size or resolution (if relevant)
4. Additional Details
- • Screenshots or screen recordings (if possible)
- • Error messages (exact text)
- • Console errors (for technical users)
- • Any workarounds you found
Response Times
We prioritize bugs based on severity and aim to respond quickly:
- • Critical issues: Within 6 hours (app unusable, data loss)
- • Major bugs: Within 24 hours (key features broken)
- • Minor issues: 2-3 business days (visual glitches, performance)
- • Enhancement requests: 1 week (improvements, documentation)
Ready to Report?
Send us a detailed bug report and help make tickk better for everyone.